Help Desk

Need technical help? We have gathered the most common questions here.
If you can't find the answer or need further help, please feel free to contact us by submitting your questions using our support form: Support Request.
We always intend to answer your questions as fast as we can.
Usually within one day, and even on weekends!

Frequently Asked Questions

Question: I have bought a game. What should I do next?
Answer: Please, download the demo version of the game from our web site. Then, insert your registration code into the registration field of the game, using copy and paste functions. The registration code was sent to you in the purchase confirmation e-mail. A registration code is also called a license code. Or you have to download the full version of the game. The link to the full version was sent to you in the purchase confirmation e-mail.

Question: Iíve purchased the game, but I lost the registration key. Can you help me?
Answer: Please, write us at support (see the form below) and provide the following information: your full name, the e-mail you stated during the registration, and the game title. We will resend you the code.

Question: I need to re-download a game I purchased, how can I do that?
Answer: Please, write us at support (see the form below) and provide the following information: your full name, the e-mail you stated during the registration, and the game title. We will give you a new download link.

Question: I have recently purchased a game, but it wonít accept my registration code. What can I do?
Answer: Please, write us at support (see the form below) and we will check your code.

Question:My computer doesn't run one of your games properly. Please help!
Answer: Updating your Windows System and device drivers is a good idea. Visit Microsoft's free update service at http://windowsupdate.microsoft.com and contact your PC Helpdesk to get help finding the freshest drivers to your hardware!
It is also commonly known that running certain combinations of applications at the same time can cause some PC's to halt and give an error message. Restart your computer, close unnessecary programs your computer might start automatically in the System Tray (usually located in the down-right corner of your screen) and give the game a shot again.

Support Request